Ngtindia.shop - Return & Exchange Policy!

At ngtindia.shop we are committed to ensuring your satisfaction with every purchase. To provide you with the best service, we have an exchange-only policy for certain situations.

1.Defective or Incorrect Items

We gladly facilitate exchanges for defective or incorrect items. If you receive a product that is defective or not the size you ordered, please contact our Customer Service team within 14 days of receiving your order. We will guide you through the exchange process to ensure you receive the correct item.

1Conditions for Exchange:

  1. Contact our Customer Service team within 14 days of receiving your order.

  2. Provide clear images or details of the defect or incorrect size.

  3. The item must be unused, in the same condition you received it, and in its original packaging.

Exchange Process:

 

    1. Contact our Customer Service team at “support@ngtindia.shop” or “+91-932-67 34-057” within 14 days of receiving your order.
    2. Provide your order number, details of the defect or incorrect size, and any relevant images.
    3. Our Customer Service team will guide you through the exchange process and provide you with a return label, if applicable.
    4. Ship the item back to us using the provided return label.
    5. Once we receive the returned item, we will inspect it and process your exchange.

Note:

  • We do not accept returns; exchanges will be provided only for defective or incorrect items.
  • Exchanges are not available for reasons such as change of mind or if the item no longer fits your needs or preferences.

If you have any questions or concerns about our exchange-only policy, feel free to contact our Customer Service team. Thank you for choosing NGT INDIA!